How to Slash SAP Downtime by 30% with Local Basis Support

Unplanned SAP outages strike hard—up to 70-80% stem from poor system management, like database bottlenecks or delayed fixes (ITIC, 2021). Offshore Basis support, while common, often worsens this with resolution times dragging out to 4-12 hours due to time zone gaps (Aberdeen, 2017). That’s $1.2 million lost at $300K/hour—money your US operation can’t spare. Local Basis flips the script: same-day responses, onshore expertise, and a focus on prevention over reaction. Here’s your playbook to cut downtime by a third.

Step 1: Get Proactive with Real-Time Monitoring

Reactive fixes are a losing game—80% of outages could be avoided with foresight (ITIC, 2021). Our 1st Watch system monitors your SAP environment 24/7, flagging issues like memory leaks or patch needs before they crash your system. Offshore teams, stuck reacting across oceans, can’t keep up—local monitoring cuts downtime by catching problems early.

Step 2: Lean on Same-Day US Response Times

When SAP falters, every minute counts. Offshore support’s 4-12 hour delays double your losses compared to onshore’s 1-4 hours (Aberdeen, 2017). Our US-based team operates in your time zone—think a 2-hour fix saving $600K vs. a 4-hour offshore lag costing $1.2M (ITIC, 2021). A US retailer learned this the hard way: an 8-hour Black Friday outage cost $2.4M with offshore help (TechTarget, 2021). Local Basis means speed—your systems stay up, your revenue stays safe.

Step 3: Prioritize Prevention with Expert Tuning

Prevention beats cure—proactive Basis tuning (databases, integrations, workloads) reduces outages by up to 30% (ITIC, 2021). Our decades of SAP experience mean we optimize your setup stateside—no overseas handoffs slowing things down.